Frequently Asked Questions
What are your hours?
We are open weekdays 10am until 5pm. Saturdays 9:30am until 4pm. We are closed Sundays & Mondays. Our Wellington & Auckland salons are open on Thursday night. For Hamilton and North Shore we can make an appoint for a consultation for you on a Thursday night by prior arrangement.
How does it all work?
At Astra bridal we are all about creating a great bridal experience and taking the stress out of selecting and receiving your wedding gown. To try on gowns we offer a consultation appointment. Our recently engaged page tells you all about the process of choosing a wedding gown.
Do I need an appointment?
You can just call in and talk to us about having a consultation at any time. We can book you in for a consultation or you can just go ahead at the time if we have space. We do a lot of background work to maximise your appointment with us so please get in touch via phone or email whenever you are ready to begin.
What does a consultation involve?
Our trained consultants work with you to find the gown that is both perfect for your body shape, your personality and your location. Our expertise is something we are renowned for. We will work with you in the fitting room to help you put the gowns on and also accessorise them for you to ensure you get the complete picture. We also hope to make your experience a fun and relaxing one.
How much is a consultation?
A basic consultation is $60. This is paid on your first visit and then waived for any subsequent visits. It also gets refunded when you purchase a full priced wedding gown. We also offer an exclusive consultation, for those wanting just a little bit more. This is an experience involving some bubbles, nibbles and having the place to yourself. Ask your store for more information.
Why we talk to you before the consultation
Because we want you to get the most out of your time with us, and tailor your appointment specifically for you, we like to have a chat before you come in. That starts us on the path of learning about you and your wedding plans. Our feedback from this process is that it is an awesome start to the exceptional experience we aim to give. We will only talk for as long as you want - we won't tie you up for hours........
If I decide on my gown, how can I pay?
You can spread your gown over 5 payments or split it between ordering and arrival. Both of these options are interest free. Your consultant can discuss your personal needs when you are ready to order. We accept major credit cards, Q card and Farmers card.
What about if my gown needs alterations?
We provide a list of highly recommend seamstresses that we have worked with for a number of years. We find an external alterations service offers brides greater flexibility in fitting times and a better pricing structure than we can offer. Many gown don't need any alterations.
I like a gown off your designers websites - can you get it?
Yes, as we are the exclusive stockists we can order any gown. We don't necessarily have a sample (we would love to have them all!) but we can get the gown on your behalf. Often we have something similar so you can try it to know if it really is "the one".
Can I walk in and try any gown on your website?
For a specific gown please contact us first. We share samples between stores to allow us to offer you a much larger range. It means we have over 300 styles but obviouly not all in one location.
How long does a gown take to be created?
Standard make time for a gown is four to six months dependng on the designer. We recommend that you start looking at least seven months before the wedding. This allows you time for selecting from the full range and having alterations done, if they are needed.
I am getting married in a month - can you help?
We do sell our gowns off the rack but also we choose to work with designers that carrry stock. Trust us we will do our best to get the gown you want. If you have left your selection to the last minute we do recommend that you come with an open mind as to which gown you want.