Returns & Refunds

Astra Bridal Online Purchases Returns and Refund Policy 2024

Astra Bridal Limited will issue a full refund of the cost of the returned product purchased online if you are not satisfied with your item(s) as long as it is not a Final Sale Item. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).

Please note:

  • The item must be unworn, unwashed, unaltered, undamaged, the original tags attached and original packaging. We cannot process the return of any item damaged by the customer
  • Original shipping fee & return shipping fee will not be refunded.

For Final Sale Items

All items marked as clearance,

All lingerie and intimate items.

Exchange Policy
We do not offer an exchange service for any products.

How To Return

  • Contact Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.
  • Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation.
  • When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
  • Once confirmed, the refund (excluding freight costs) will be credited back within 10-15 days

Please note:
We reserve the right to refuse the return if received in an unacceptable condition
We cannot process any products that are returned without our prior confirmation.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

For items that are NOT made to order, orders may be canceled for a full refund at any time until the order is shipped. If you would like to cancel your order, please contact us to request cancellation.

Thank you for your interest in Astra Bridal. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!