Returns & Refunds
Astra Bridal Online Purchases Returns and Refund Policy 2020
Astra Bridal Limited will issue a full refund of the cost of the returned product purchased online if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
- The item must be unworn, unwashed, unaltered, undamaged, the original tags attached and original packaging. We cannot process the return of any faulty item.
- We advise that shoes are tried on indoors, on the carpet and preferably with a pop sock on to avoid any foot prints in the shoe.
- Some products having leather soles will mark if the product has been worn on hard surfaces, if the sole is worn the items will be deemed as an unacceptable return.
- Original shipping fee & return shipping fee will not be refunded.
For Final Sale Items
All items marked as clearance, Intimate items (including corsets, Jewellery, personalized items and garters,etc.) are final sale. No returns or exchanges for any reason.
We do not offer an exchange service for any products.
How To Return
- Contact Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.
- Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation.
- When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
- Once confirmed, the refund (excluding freight costs) will be credited back within 10-15 days
We reserve the right to refuse the return if received in an unacceptable condition
We cannot process any products that are returned without our prior confirmation.
We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
For items that are NOT made to order, orders may be canceled for a full refund at any time until the order is shipped. If you would like to cancel your order, please contact us to request cancellation.
Thank you for your interest in Astra Bridal. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!